Help centre
Straight answers to the things people ask us most. Can't find yours? Email hello@rompo.co.uk.
Booking
How does booking work?
Find a field, pick a slot, and pay online. The whole field is yours for your booked time: one booking, one household. Fields marked instant book confirm straight away. Online booking is launching soon; until then some fields link to their owner's own booking site.
What does exclusive use mean?
You and your dog have the entire field to yourselves for your slot. No other dogs, no owners you do not know, and nothing coming over the hedge.
How do I get into the field?
Fields with coded gates share the gate code in your booking confirmation, shortly before your slot. Keep your dog on the lead until the gate is closed behind you, and pop the lead back on before you open it to leave.
Can I bring more than one dog?
Usually yes. Each field sets its own maximum, shown on the listing, and since the field is exclusively yours they can all run together.
Cancellations
What is the cancellation policy?
Cancellation windows are set per field, not by one blanket rule. Every field shows its window on the listing before you book, and cancelling within it is free. Outside the window, the field owner's policy applies.
What if the weather is terrible?
Dogs largely disagree with humans about rain. If conditions genuinely make a field unusable or unsafe, contact us and we will work it out with the owner. Rompo Pass members also get free weather rebooking as a membership benefit.
Insurance and safety
Are fields insured?
Field owners confirm to Rompo that they hold £1m public liability insurance for their field. Owners are responsible for their premises; Rompo acts as the booking agent. Fencing details are shown on every listing so you can judge suitability for your dog, and we recommend checking the fence line when you arrive.
Is my dog's behaviour my responsibility?
Yes. You are responsible for your dog and for leaving the field as you found it. That is also what makes the whole system work: everyone gets a clean, safe, private field.
Field owners and claiming
My field is listed on Rompo but I never added it. Why?
Some listings were added from public sources so dog owners could find every secure field in one place. You can claim your field free to take control of it, or email us and we will remove it promptly.
How do I claim my field?
Open your field's page on Rompo and choose "Claim it free". We will ask a few details to verify that you own or manage the land, then hand you the keys: photos, prices, calendar and rules.
How do I list a brand new field?
Owner onboarding opens soon. Our list your field page explains how it will work, including the founding owner offer of 0% commission for three months.